Privacy Policy

Veloura Home processes personal data when you visit our online shop, contact us or place an order. This policy explains how we use and protect your information, including your rights under applicable UK data protection law.

If you have any questions about your personal data, contact us at support@veloura-mode.com.

What information do we process?

We may process your name, email address, telephone number, billing and delivery addresses, order details, payment information and correspondence with us.

We may also process technical information about your use of our online shop, such as your IP address, browser type, device information and cookie preferences.

Payments are processed through the relevant payment provider, which handles the payment details needed to complete your transaction.

Purposes and legal bases

We use your personal data for the following purposes:

• Processing and delivering orders: to perform our contract with you or take steps at your request before entering into a contract.

• Providing customer service: to manage your order and respond to enquiries, based on our contract with you or our legitimate interest in assisting customers.

• Meeting legal obligations: to maintain records and comply with applicable tax, accounting and other legal requirements.

• Protecting our online shop: based on our legitimate interests in preventing fraud, maintaining security and protecting our business and customers.

• Marketing and optional cookies: with your consent where required by applicable law.

Where we rely on legitimate interests, we consider the impact on your rights and interests.

Who receives your information?

We may share necessary personal data with payment providers, delivery companies, hosting providers and customer support providers so they can perform their services.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

International data transfers

Our service providers may process personal data outside the United Kingdom, including in the European Economic Area and other countries.

Where a transfer requires safeguards under UK data protection law, we use an applicable adequacy arrangement or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, as appropriate.

You can contact us for further information about the safeguards relevant to your personal data.

How long do we keep your information?

We retain personal data only for as long as necessary for the purposes described in this policy.

Retention periods depend on the nature of the information, our relationship with you, applicable legal record-keeping requirements and whether the information is needed to resolve a dispute or handle a legal claim.

When information is no longer required, we delete it securely or anonymise it.

Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal data.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal data.

• Request restrictions on how we use your information.

• Object to processing, including direct marketing.

• Request a portable copy of certain information.

Where processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before you withdrew it.

To exercise your rights or raise a data protection complaint, contact support@veloura-mode.com.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO). Visit ico.org.uk for information about making a complaint.

Cookies

Our online shop uses cookies and similar technologies for essential functions, such as operating the basket and checkout.

Where required by law, we ask for your consent before using non-essential cookies, including those used for advertising or analytics. You can withdraw your consent through the cookie settings available on our website.

Changes to this policy

We may update this policy when our data processing practices or applicable legal requirements change. Any updates will be published on this page.