Frequently Asked Questions

Is delivery free?

Yes, we offer free UK delivery. The estimated delivery time is 7–15 working days after dispatch. Orders are normally processed within 1–2 working days.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking details, where tracking is available. Please allow 24–72 hours for updates to appear on the courier’s system.

Which payment methods can I use?

The available payment methods are shown at checkout before you complete your order.

Can I return an item?

You can request a return within 30 days of receiving your order. For most online purchases, you also have a statutory right to cancel until 14 days after the day you receive your goods, followed by a further 14 days to return them.

Please see our Returns and Refunds Policy for details and applicable exceptions.

What should I do if an item is damaged or incorrect?

Contact us with your order number, a description of the issue and, where possible, photographs. We will help resolve the issue in accordance with your statutory consumer rights.

Can I change or cancel an order?

Contact us as soon as possible. If your order has already been dispatched, changes may no longer be possible. Dispatch does not remove your statutory cancellation rights.

How can I contact you?

Email us at support@veloura-mode.com. Please include your order number if your enquiry relates to an existing order.