Terms and Conditions

 

These terms apply to purchases from Veloura Home through our UK storefront. By placing an order, you agree to these terms and the product information, pricing and delivery details presented before completing your purchase. Nothing in these terms limits or excludes your statutory consumer rights.

Prices and payment

Prices on our UK storefront are displayed in pounds sterling (GBP, £). The available payment methods and final amount payable, including any applicable taxes and charges, are shown at checkout before you confirm your order.

An order is only complete once payment has been authorised and you have received an order confirmation.

Delivery

We offer free UK delivery. The estimated delivery time is 7–15 working days. Working days exclude weekends and bank holidays.

Please see our Delivery Policy for further information and contact us if your delivery is delayed. Your statutory rights relating to delivery remain unaffected.

Cancellation and returns

For most purchases made online, you have a statutory right to cancel without giving a reason. You can cancel from the time you place your order until 14 days after the day you receive your goods. Once you have notified us of your cancellation, you have a further 14 days to return them. Certain statutory exceptions apply, including some personalised and sealed hygiene products.

In addition, subject to the conditions in our Returns and Refunds Policy, we offer the option to request a return within 30 days of receiving your order.

Our extended returns policy does not limit your statutory cancellation rights or your rights concerning faulty or misdescribed goods.

Faulty products

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If your goods do not meet these requirements, you generally have a short-term right to reject them within 30 days of delivery and receive a full refund. After this period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund.

Your statutory rights are separate from any manufacturer's warranty or commercial guarantee and may continue after those have expired.

Please contact us at support@veloura-mode.com with your order number and a description of the problem. We will handle your claim in accordance with applicable consumer law.

Personal data and contact

Please see our Privacy Policy for information about how we process personal data.

If you have any questions about an order or these terms, contact us at support@veloura-mode.com.